How do I contact someone regarding store inquiries?
Email [email protected] or call (770) 832-4724.
Do I have to provide credit card information to make a Southwire Store purchase?
The Southwire Store does not accept credit card purchases at this time. All payments are made using payroll deduction. Approved employees may also place bulk department orders by entering the appropriate cost center at checkout.
What information will I need to check out at the Southwire Store?
To complete check out and receive updates about your order throughout the process, you’ll need to have the following information ready:
- Active Employee ID – This is your badge number. Note: You will need to be an active employee at the time of purchase in order to receive your items.
- Phone Number and Email Address - We will use this information to provide updates about your order or contact you if we have any issues with your order.
Physical Address - All
individual orders are now shipped to homes. We
ship orders via UPS so you receive your purchase quickly and orders can be
tracked. Shipping is paid for by
Southwire. UPS will not deliver to a
PO Box or incomplete address (missing apartment number, incorrect zip code,
etc). To ensure your order arrives promptly, please carefully review the
address you provide.
- Facility Name – This allows us to locate you in cases where the contact information provided may be incomplete or invalid.
- *Department Cost Center – This information is only needed for those approved employees placing bulk department orders.
At checkout, the store site is asking me to create an account. Do I have to do this?
You are not required to create an account to complete checkout. However, employees that do create accounts are saved in our system as active customers and will be the first to receive communications regarding future product launches, discounts and giveaways!
Can employees outside of the US make purchases at www.southwirestore.com?
The Southwire Store site is only available to US-based Southwire employees currently. If you work internationally, and you’re looking for a way to purchase Southwire branded items for your team, please email [email protected] to discuss a custom order.
Can contractors, family members or friends order items at www.southwirestore.com?
Unfortunately, no. The Southwire Store is only available to US-based Southwire employees with active employee IDs since purchases can only be made using payroll deduction.
I placed an order, but it hasn’t come in yet. Where is it?
All store orders will take up to 7 business days to be processed, packaged and shipped. Please check your order confirmation to see if all items included are marked as “in stock”. If some items are marked as “backordered”, then a new inventory order has been placed for those items. You will receive the “in stock” items within 7 business days. Any backordered items will be shipped out as soon as they are received at the warehouse. This can take an additional 1-2 weeks based on availability with the supplier. Note: Items on the discontinued page will not be restocked once inventory is depleted. They are considered “last chance” purchases! You can email [email protected] at any time to request a status update on your order.
When will I be charged for my store order?
Store purchases are not sent to Payroll for processing until the order has been packaged and shipped. At that time, you will receive an automatic email from the store site alerting you of your order’s shipment, as long as you included an email address at checkout. Once shipped, order charges are submitted to Payroll for processing during the next pay cycle.
I only received part of my order. Where is the rest?
When you order multiple items, it is possible that some items may be out of stock and set to “backorder”. Don’t worry. The rest of your items are coming soon! If some items are backordered, our store vendor, New Leaf Marketing, will go ahead and send you the items that are available immediately. The remaining items will be shipped in a separate package upon their arrival to our warehouse. Please take a look at your order confirmation, which should have been received via email the day you placed your order. This confirmation should note any backordered items. If your order confirmation email does not align with what you received in the mail, please contact us at [email protected] .
I received my order, but it doesn’t fit, or the included items are incorrect. Can I exchange them or get a refund?
Orders can be refunded or exchanged within 30 days of purchase as long as the item has not been worn or washed. Once requested, a return shipping label will be overnighted to you free of charge so you can return the unwanted item to us. In cases of exchange, the new item will be shipped out immediately upon receipt of the returned item. If your requested size is no longer in stock by the time the exchanged item is received, turnaround time to replace that item can take up to an additional 2 weeks. In cases of refund, the refund will be submitted to payroll for processing upon receipt of the returned item. Please email [email protected] for any return or exchange requests.
My order arrived damaged. What do I do?
We will happily exchange any damaged items. Please email [email protected] with a photo of the damaged goods and we will send you a return shipping label free of charge. Upon receipt of the returned goods, your new items will be on their way to you!
Yes, we can work with our vendor, New Leaf Marketing, to put together a custom order for you, whether individual or bulk. Here are some key things to note:
- Most embroidered items can be ordered one by one. These would include button downs, outerwear or polo shirts, for example.
- Imprinted items have a minimum quantity that must be met. The pricing can also change based on the number of colors in the requested logo. This would include all promotional items, t-shirts and some hats.
- Turnaround times for new, custom orders are based on supplier, but usually average 14 business days after proofs are approved.
We will partner with our vendor to provide you with the best price and turnaround time possible based on your individual request. Please email [email protected] to start your custom order today!